Return Policy

Last Updated: 16th September,2023

Thank you for shopping at, your go-to destination for Halloween costumes and accessories. We want you to be completely satisfied with your purchase, and we understand that occasionally, returns and exchanges are necessary. This Return Policy explains our guidelines for returns, exchanges, and refunds.

By making a purchase on, you agree to the terms outlined in this policy.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or refund.

  • Incorrect Items: In the rare event that you receive an item different from what you ordered, please notify us within [number of days] days of receiving your order. We will arrange for the correct item to be sent to you or issue a refund.

  • Size and Fit Issues: If the costume does not fit as expected, please contact us within [number of days] days of receiving your order. We may offer an exchange for a different size, subject to product availability.

2. Non-Eligible Items for Returns or Exchanges

Please note that the following items are not eligible for returns or exchanges:

  • Customized or Personalized Items: Products that have been customized or personalized according to your specifications cannot be returned or exchanged unless they are damaged or defective.

  • Hygiene and Health Products: For hygiene reasons, we cannot accept returns or exchanges on items such as masks, wigs, makeup, or costume accessories that come into direct contact with the skin.

3. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number] within the applicable time frame mentioned above.

  • Provide Details: Provide your order number, the reason for the return or exchange, and any relevant details or photos.

  • Wait for Instructions: Our customer support team will provide you with instructions on how to return the item. This may include returning the item to our designated address.

4. Refund or Exchange

Once we receive and inspect the returned item, we will process your request as follows:

  • Refund: If you are eligible for a refund, we will issue it to the original payment method used for the purchase. Please allow [number of days] business days for the refund to appear in your account.

  • Exchange: If you requested an exchange, we will ship the replacement item to you once the returned item is received and inspected.

5. Shipping Costs

  • Damaged or Defective Items: If you are returning an item due to damage or defect, we will cover the cost of return shipping.

  • Other Returns: For all other returns or exchanges, you are responsible for the return shipping costs.

6. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer support team at

Customer Support Email

Customer Support Phone Number